Privacy policy

This Privacy Policy explains how we ("DULCE DOM," "we," "our," "us") collect, use, share, and process your information, as well as your rights and choices regarding that information. This Privacy Policy applies to all personal information collected through our website (dulcedom.com, referred to as “this website”).

Information We Collect

We collect personal information when you use our services, create an account, or provide information through this website.

The types of personal information we may collect include, but are not limited to:

  1. Information You Provide Directly: When you place an order, register an account, or participate in other activities on this website, you may be required to provide personal details such as your name, mailing address, email address, phone number, and payment information. In some regions, additional information such as passport details or tax identification numbers may be required for customs purposes. Any information you provide when contacting our customer service or filling out forms on the website will also be collected.
  2. Information You Post Publicly: If you post information in public areas of the website (e.g., customer reviews), that information may be collected and used by us and other users. We advise against posting any information that can personally identify you or that you do not wish to share publicly.
  3. Information Collected Automatically: When you visit the website, we may automatically collect information such as your browser type, IP address, and device location. You can control the sharing of your location data by adjusting your device’s location services settings.

Cookies and Other Tracking Technologies

We may use cookies, tags, and similar technologies to automatically collect information. These tracking technologies enable our technical partners to gather information such as your IP address, mobile device identifiers, browser type, operating system, and pages viewed. We use this information to analyze website usage and improve our services.

How We Use Your Information

We will only use your personal information as described in this Privacy Policy or as otherwise disclosed to you at the time of collection. Primary uses of your personal information include:

  1. To Provide Services: We use your personal information to fulfill your requests for information or services, such as processing orders and managing accounts.
  2. For Internal Use: We use your personal information to improve the content and functionality of our website and to conduct internal analysis.
  3. Service-Related Communications: We may send you communications related to your account or our services, such as updates to our privacy policy or account activity confirmations. You cannot opt out of receiving these service-related communications.
  4. To Provide Customer Support: We use your personal information to respond to your inquiries and provide support.
  5. To Ensure Service Security: We process your personal information to maintain the security of our services, prevent malicious activity, or manage security risks.
  6. To Comply with Legal Obligations: We may process your personal information to comply with applicable laws and regulations.

Sharing Your Information

We will not share your personal information with unaffiliated third parties unless required or permitted by law, or to enable you to use our services. We may share your information with third-party service providers who operate services on our behalf, requiring them to adhere to the provisions of this Privacy Policy.

Behavioral Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through the following links:

You may also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@dulcedom.com.