Refund policy
At DulceDom, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy on all orders placed directly through our website. Please note that returns or refunds cannot be accepted or processed after this 30-day period.
Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging unopened. We cannot accept returns for items that do not meet these criteria.
Free Return Shipping & No Restocking Fee
We are pleased to offer free return shipping on all eligible returns. Additionally, no restocking fees will be applied, ensuring that your return process is hassle-free.
Exceptions / Non-Returnable Items
Please note that there are certain exceptions to our return policy. The following items cannot be returned:
- Custom Products: This includes special orders or personalized items that have been specifically made or customized according to your preferences.
- Hazardous Materials: For the safety of our customers, we cannot accept returns on items classified as hazardous materials, including flammable liquids or gases.
- Final Clearance Items: Items marked as final clearance (noted in the product title) are non-returnable and cannot be refunded unless they have quality issues.
If you have any questions or concerns regarding the eligibility of your specific item for return, please contact our customer service team at support@dulcedom.com. We are happy to provide further assistance and address any inquiries you may have.
How to Initiate a Return
- Contact our customer service team at support@dulcedom.com to begin the return process.
- Provide us with the reason for the return.
- We will send you a shipping label to return the product.
Once we receive the returned item, it will be inspected. Upon passing inspection, we will process an exchange or issue a refund.
Refunds
After your return is received and inspected, we will notify you via email that we have received your returned item. If the item meets our return criteria, a refund will be processed and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- First, check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@dulcedom.com.
Exchanges
If you wish to exchange an item, we recommend following these steps to expedite the process:
- Initiate a Return: Start by returning the item you currently have, ensuring it meets our return policy’s eligibility criteria. Contact our customer support or follow the return instructions provided to request the return and receive the necessary authorization.
- Await Return Acceptance: Once your return request is received, we will evaluate the return and confirm its acceptance. You will be notified accordingly.
- Make a Separate Purchase: While your return is being processed, you can proceed to make a separate purchase for the item you desire. This will allow you to secure the item promptly and avoid any potential delays.
By following these steps, you can streamline the process and maximize the chances of obtaining your desired item in a timely manner.